Because we value our customers. We gladly accept returns and exchanges of undamaged, unworn merchandise if notified within 5 days of the date of delivery. Merchandise must be shipped back within 7 days of the date of delivery to be eligible for a refund after inspection. Please contact customer service to coordinate your return or exchange.
Customers are responsible for the cost of return shipping. A thirty percent (5%) restocking fee will be withheld. Once inspected and approved, your refund will be processed and a credit will automatically be applied to the original method of payment.
All returns should be mailed to the address below:
Order My Steps LG
Attn: Customer Service
3846 Rochester Rd.
Troy, MI 48083
Delivery Policy
When UPS has marked the package delivered, we are not responsible for any missing, stolen, or damaged merchandise. OMSLG is not responsible for any returns lost in the return shipment process.
